Blue Tiger Scientific is a reseller, not the manufacturer. We manage your purchase and order-return requests. Accucold, a division of Felix Storch, Inc. (FSI), handles manufacturer warranty coverage, service and repairs directly.
Ordering and delivery
Availability, dispatch timing and freight depend on the selected equipment, configuration and destination. Delivery dates shown on this page are estimates, not guarantees. Supplier processing, lead time and carrier transit can affect arrival. Contact Blue Tiger before ordering if you have a firm deadline or specific receiving requirements.
For the base equipment, standard dock or liftgate delivery charges to the 48 contiguous United States and Washington, DC are calculated at checkout. Select dock delivery only if a suitable receiving dock and unloading capability are available. Alaska, Hawaii, US territories and international destinations require a quote. Measure the complete access route and prepare the installation site using the manufacturer’s instructions.
Standard delivery does not include inside placement, stairs or white-glove services. If additional services are needed, Blue Tiger Scientific will review access, elevators, delivery level and placement requirements and provide a separate quote for your approval before any additional service charge is billed.
Inspect your delivery
Inspect the shipment when it arrives. Keep the original cartons, packing materials and delivery paperwork. Report damage, shortages or an incorrect item to Blue Tiger immediately at info@bluetigerscientific.com, with photographs of the item, packaging, shipping label and delivery receipt.
For freight arranged by FSI or delivered on FSI trucks, FSI instructs recipients to refuse visibly damaged units and have the driver record and acknowledge the damage on the delivery paperwork. On a multi-unit shipment, refuse the damaged units rather than the undamaged remainder. Concealed damage must be reported within five days after delivery acceptance; contact Blue Tiger immediately so the manufacturer’s reporting deadline can be met.
For customer-nominated, collect or third-party-carrier shipments, claims must be pursued with that carrier. Do not assume FSI will accept a freight-damage return. Contact Blue Tiger for the order information and instructions before arranging any return shipment.
Order returns must start with Blue Tiger
All order-return requests must be initiated through Blue Tiger Scientific at info@bluetigerscientific.com. Accucold/FSI does not provide an automatic buyer’s-remorse return right. Eligibility and written authorization must be confirmed before anything is shipped.
- Contact Blue Tiger within 14 days of delivery to request review, subject to the product-specific manufacturer restrictions. FSI does not accept an eligible factory-sealed return after 30 days from its original shipment date, so request review promptly enough for an authorized return to meet that deadline.
- Include your Blue Tiger order number, exact manufacturer part number, serial number if applicable, quantity, contact details and reason for the request. Provide the photographs required for the manufacturer’s review.
- Wait for written return authorization and the designated return address. Do not send an order return to Blue Tiger’s business address or directly to FSI without these instructions.
- For an eligible non-defective stock return, FSI requires the original unopened carton and an undamaged appliance in new condition. Opened packages are not accepted under that return route.
- FSI applies a 25% restocking charge per eligible returned item and may charge a higher percentage on larger orders. Your authorization will state the applicable charges. Original outbound freight, including embedded freight on a shipment, reduces the return credit.
- The customer is responsible for approved non-defective return freight and insurance. Use the authorized carrier and instructions supplied for this heavy equipment. Damage, incorrect-item and defect reports are reviewed separately from an unwanted-product request.
Customized and factory-upgraded equipment
FSI excludes made-to-order models with customizations from ordinary returns. Its listed exclusions include factory-installed thermometers, alarms, data loggers and digital-thermostat upgrades, as well as specified lock, door and cabinet customizations. Do not assume a factory-upgraded configuration is returnable. Confirm the exact model’s eligibility before ordering.
Manufacturer warranty and service go directly to Accucold
The ARG23ML manufacturer documentation lists a two-year limited warranty for the appliance and a five-year compressor warranty. Extended compressor replacement coverage does not include replacement labor. Monitoring devices and service subscriptions have their own applicable terms; do not assume they share the cabinet’s coverage.
Contact Accucold/FSI directly for warranty coverage questions, claims, service assignment and repair authorization: service@accucold.com or 718-893-3900. Technical questions can be directed to techsupport@accucold.com. Have your model, serial number, proof of purchase, delivery location and a description of the problem ready.
Blue Tiger Scientific does not administer manufacturer warranty claims, authorize warranty repairs or provide warranty service. Do not commission an independent repair or send equipment for service until FSI provides authorization and instructions. Service not assigned or authorized by FSI may not be covered.
Manufacturer coverage depends on proper installation, operation and maintenance. The written warranty includes exclusions for matters such as misuse, improper installation, unauthorized modifications and consequential losses, including product spoilage. Equipment warranty coverage is not a guarantee of stored-material value or reimbursement.
International destinations and service areas
International customers should request a quote to confirm the equipment configuration, destination eligibility and shipping arrangements. Confirm responsibility for any import duties, taxes and brokerage in the quote. International returns are not permitted under Blue Tiger Scientific’s published return policy.
The model manuals describe warranty coverage within the 48 contiguous United States and selected areas of Alaska, Hawaii and Canada. Contact Accucold/FSI directly before purchase to confirm warranty availability and service arrangements for your exact delivery location. Do not assume worldwide on-site service is included.
