Milwaukee Instruments Warranty & Returns Policy
(For Milwaukee Instruments ONLY – Not for Milwaukee Tools)
How to Initiate a Return or Warranty Claim
For products purchased through Blue Tiger Scientific, all returns must be initiated directly with us. However, all warranty claims must be handled directly through Milwaukee Instruments.
Warranty Information
Milwaukee Instruments products are manufactured to meet the highest quality standards and come with a limited warranty against defects in materials and workmanship. Products may be returned for repair or replacement at Milwaukee's discretion. Warranty is void if the product has been abused, misused, or repaired by unauthorized persons.
To register your Milwaukee product, click here.
Warranty Periods
- Handheld testers, portable meters, and stationary monitors/controllers: 2 years
- Bench meters: 3 years
- PH600 pH Pen and similar versions: 1 year
- Replaceable probes: 6 months
Warranty begins on the original end-user purchase date or a maximum of 12 months from dealer purchase. Valid only with proper usage and maintenance. Service occurs at Milwaukee Instruments' North Carolina Technical Service Center.
Note: Meters used in Kangen Water or “Negative ORP Water” applications are excluded from warranty coverage. Any warranty for these uses is null and void.
Filing a Warranty Claim
Contact Milwaukee Instruments Customer Service at (252) 443-3630 EST for an RMA number. Mark the RMA clearly on the box and ship prepaid. Improper packing can void the warranty.
Return Policy (Blue Tiger Scientific)
All purchases are final, but returns may be accepted under specific conditions:
- Items must be in new condition with original packaging and contents.
- Returns must be initiated within 14 days of purchase.
- Subject to up to 30% restocking fee.
- Customer pays all return shipping.
- Initial shipping charges are non-refundable.
Returns will be refused if packaging is damaged or contents are missing.
Initiating a Return with Blue Tiger Scientific
Contact Blue Tiger Scientific for an RMA and shipping instructions. Mark RMA clearly and pack securely to avoid transit damage. Shipping damage claims are the sender’s responsibility.
Refunds, if eligible, will be processed within 5–10 business days. Credit card refunds may take longer to appear on your statement.
