Ordering, shipping and product support
Before ordering: Confirm SI-960, its voltage, supplied module count, labware-retention accessories and site services before ordering. The approved quotation must define delivery, installation, training and any optional equipment.
Shipping: Blue Tiger Scientific arranges fulfillment through its suppliers. Confirm availability, dispatch timing, packed shipping weight and delivery arrangements before ordering. For heavy or stacked systems, agree freight, unloading, site access and installation responsibilities in advance. Shipping estimates are not guaranteed delivery dates.
Returns: Start all return requests with Blue Tiger Scientific. Our published policy allows requests within 14 days of delivery unless product-specific terms state otherwise, subject to eligibility and approval. Do not ship anything before receiving an RMA and return instructions. Restocking and shipping charges may apply to approved returns. International returns are not permitted under our published policy.
Manufacturer support: Contact Blue Tiger Scientific with your order number, model, serial number and a description of the issue for help coordinating support. Applicable manufacturer warranty terms and exclusions govern any warranty claim. We will confirm the process before equipment is sent for evaluation.
Shipping Policy · Returns & Refunds Policy