Blue Tiger Scientific is an authorized reseller of Meiji Techno products. We manage your purchase and order-return requests. Meiji Techno handles its manufacturer warranty directly.
Ordering & delivery
Availability and dispatch timing depend on the selected microscope and accessories. Delivery dates shown on this page are estimates, not guarantees; supplier lead time, processing and carrier transit can affect arrival. Contact Blue Tiger before ordering if you have a firm deadline or specific destination requirements.
Inspect your delivery
Check your shipment as soon as it arrives. Keep all original cartons and packing materials. Report damage, shortages or an incorrect item to Blue Tiger immediately, with photographs of the item, packaging and shipping label, so we can meet Meiji’s five-day damage/shortage reporting requirement.
Order returns — start with Blue Tiger
All order-return requests must be initiated through Blue Tiger Scientific at info@bluetigerscientific.com. For eligible, non-defective products, request authorization within 14 days of delivery. A request does not guarantee acceptance; eligibility and written authorization must be confirmed before shipment.
- Include your Blue Tiger order number, manufacturer part number, serial number if applicable, quantity and reason for return.
- Wait for written authorization and the designated return address. Do not send an order return to our business address or directly to Meiji without these instructions.
- Return approved items complete, unused and in new, resalable condition, with all original packaging, components, manuals and accessories. Follow the return instructions and use prepaid, tracked and fully insured shipping.
Approved non-defective returns are subject to a 15% restocking fee. Original outbound shipping is non-refundable, including shipping costs incurred on orders advertised with free shipping. Return shipping and insurance are the customer’s responsibility. Damage, incorrect-item and defect reports are reviewed separately from unwanted-product returns.
Custom-made or special-order items and products identified as non-returnable are excluded from standard non-defective returns. Used, incomplete or non-resalable items are not eligible. Contact us before purchase if return eligibility is important to your selection.
Manufacturer warranty — contact Meiji directly
Meiji Techno provides and administers the manufacturer warranty. Contact Meiji directly for warranty coverage questions, registration, claims and repair authorization: 1-800-832-0060, Product Service Department.
Blue Tiger Scientific does not process warranty claims, authorize warranty repairs or provide warranty service. Have your model, serial number and proof of purchase available when contacting Meiji. Do not send an item for warranty service until Meiji provides authorization and shipping instructions.
Coverage is governed by Meiji’s applicable written warranty, including exclusions, registration requirements and any separate electrical-component coverage. A limited lifetime instrument warranty does not mean every component is covered for life.
International orders
International customers should request a quote to confirm the configuration, destination and shipping arrangements. Import duties, taxes and brokerage charges are the customer’s responsibility unless expressly included in the quote. International returns are not permitted under Blue Tiger’s published return policy. Confirm warranty availability and service arrangements for your country directly with Meiji.
