Authorized distributor and reseller responsibilities
Blue Tiger Scientific is an authorized distributor of Accucold and Summit products. We manage your purchase and order-return requests. Accucold and the applicable PharmaWatch service provider administer manufacturer warranty, calibration and technical service directly.
Ordering and delivery
Availability, kit configuration and dispatch timing are confirmed with your proposal. Delivery dates shown on the page are estimates, not guarantees. Tell Blue Tiger about a firm deadline or special destination requirements before ordering.
Inspect your delivery
Check the shipment promptly and keep the original cartons, packaging and delivery paperwork. Report damage, shortages or an incorrect item to info@bluetigerscientific.com immediately, with photographs and your order details. Follow the shipment-specific delivery instructions; concealed-damage reporting must allow the manufacturer’s five-day reporting requirement to be met.
Order returns start with Blue Tiger
All order-return requests must begin with Blue Tiger Scientific at info@bluetigerscientific.com. A request does not guarantee acceptance. For eligible purchased stock hardware, contact us within 14 days of delivery, subject to FSI’s product-specific requirements and its limit of 30 days from original shipment for an authorized factory-sealed return. Wait for written authorization and the designated return address; do not send an item to Blue Tiger or the manufacturer without instructions.
Purchased hardware, service and leased equipment are different
FSI’s published eligible stock-return route requires an unopened original carton, undamaged equipment in new condition and prior return authorization. It applies a 25% restocking charge per eligible item and may charge more on larger orders; outbound and return freight affect the credit. Customized or factory-upgraded items can be excluded. Activation, service cancellation and any leased equipment are governed by the applicable written service agreement, not an assumed hardware return right.
Manufacturer warranty and technical service
The kit specifications describe manufacturer coverage as lifetime with annual subscription. This is conditional program wording, not an additional Blue Tiger warranty or an unconditional lifetime promise. Confirm the applicable program, coverage and service area with the proposal. Blue Tiger does not authorize manufacturer warranty repairs or provide the monitoring provider’s technical service.
Support and calibration contacts
For Accucold service inquiries, contact service@accucold.com or 718-893-3900; technical questions can be directed to techsupport@accucold.com. Have the selected kit, device serial number, proof of purchase and a description of the issue available. Do not commission or ship a warranty repair without the provider’s authorization. Calibration certificates, replacements and support scope follow the arranged monitoring program.
International requests
International customers can request a quote to confirm model suitability, destination eligibility, shipping and service availability. International returns are not permitted under Blue Tiger’s published return policy. Confirm the exact service and warranty arrangements for the destination before purchase.