Returns & Warranty:
Labfirst will address any product issues covered under the one-year warranty. For glassware, Labfirst will replace or provide missing parts or items damaged during shipping, provided the customer initiates a feedback or replacement request within 7 days of receiving the product.
Shipping Options:
We offer two shipping options:
Standard Shipping: Typically Delivered within 3-7 business days (if in stock) by reliable carriers like DHL, FedEx, UPS, etc. (DAP incoterms).
Sea Shipping: Contact us for a real-time quote and estimated delivery time (info@bluetigerscientific.com or online chat). Please note sea shipping typically takes 20-30 business days.
Processing Times:
All orders are typically processed within 2 business days (handling time). You'll be notified of any delays due to out-of-stock items and provided with an estimated delivery timeframe.
Weekend and Holiday Closures:
Please note that this manufacturers shipping department is closed on weekends and holidays.