Heathrow Scientific: Shipping & Return Policy

At Blue Tiger Scientific, we're proud to offer a wide range of authentic Heathrow Scientific products. Please review the following policies, which apply to all Heathrow Scientific purchases made through our store. Remember, all return requests must be initiated directly with Blue Tiger Scientific.

Shipping Policy

Orders for Heathrow Scientific products are fulfilled and shipped straight from Heathrow Scientific's facilities, primarily utilizing reliable carriers like FedEx or UPS. FedEx Ground is the standard shipping method for all orders.

Heathrow Scientific ships only to residential or business addresses within the United States. We cannot ship to P.O. Boxes.

Orders placed outside of regular business hours, on weekends, or during holidays will be processed on the next business day, subject to product availability and carrier schedules.

Delivery times can vary based on the specific product's availability, the overall size of your order, and current carrier logistics.

Once your order has shipped, Blue Tiger Scientific and Heathrow Scientific are not responsible for unforeseen carrier delays, disruptions due to weather, or other delivery issues beyond our control.

All shipments are processed on an EX-WORKS (EXW) basis from Heathrow Scientific’s facility. Risk of loss passes to the customer once the product is picked up by the carrier.

Return Policy

Should you need to return a Heathrow Scientific product, you must start the process with Blue Tiger Scientific. We will then work directly with Heathrow Scientific to facilitate your return, ensuring you obtain the necessary Return Goods Authorization (RGA) number.

within 30 days of the order shipment date for domestic orders.

valid RGA number obtained from Blue Tiger Scientific. If the product isn't received within the stipulated period, the RGA number will be voided. Any item received without a valid RGA number will be returned to the sender.

Damaged or Missing Goods

To ensure eligibility for a replacement or refund, all claims for damaged or missing items must be reported within 24 hours of delivery. Failure to report within this timeframe may void your claim due to carrier claim limitations.

Returns Due to Customer Error or Change of Mind

If you ordered the wrong product or simply changed your mind:

less a 20% restocking fee and less the original shipping costs.

in original, unopened packaging and in resalable condition.

Once Heathrow Scientific receives the returned product and verifies its condition, a credit will typically be issued to your original payment method within approximately 3 weeks.

Non-Returnable Items

Please note the following are non-returnable under any circumstances:

Items must be unused and in original, unopened packaging.

Items missing accessories, manuals, or packaging will be rejected.

Products classified as hazardous cannot be returned.

These are made to order and are not eligible for return or refund.

Warranty Information & Registration

All warranty claims and product registration are handled directly by Heathrow Scientific.

For full warranty details, visit:

👉 Official Warranty Information