Authorized reseller
Blue Tiger Scientific is an authorized reseller of IKA products. We handle your purchase and requests to return an order. IKA is the manufacturer and provides manufacturer warranty coverage, technical service, calibration and repairs. Blue Tiger Scientific does not perform these services or determine warranty coverage.
Shipping and delivery
Availability, dispatch timing and freight depend on the product and destination. Delivery dates are estimates unless expressly confirmed as binding in writing by IKA. Contact Blue Tiger Scientific for order-specific shipping information.
Inspect your delivery
Inspect the equipment and packaging immediately upon receipt. Report damage, missing items or visible defects to Blue Tiger Scientific immediately, retaining photographs, packaging and shipping documents. IKA's terms require written notice of visible defects, shortages or quality deviations no later than seven days after receipt, and notice of hidden defects no later than seven days after discovery. Prompt reporting allows us to forward the information to IKA within its deadlines. Do not use or install equipment found to be defective until instructions are provided.
Returns must start with Blue Tiger Scientific
Contact Blue Tiger Scientific before returning any IKA product. Returns are not automatic and require IKA's written approval and an RMA number. We will provide the approved destination and return instructions; do not ship equipment to Blue Tiger or IKA without those instructions.
IKA's published return conditions require a written return request within 60 days of shipment, and the returned goods must reach IKA within 30 days after the RMA is issued. These are manufacturer approval requirements, not an unconditional 60-day return guarantee.
Approved returns must be in excellent, resalable condition in the original container. IKA requires its RMA and original invoice information with the return; Blue Tiger will coordinate the required order documentation. Returns not caused by an IKA error are subject to a minimum 15% restocking charge. Inspection may identify additional service or repair charges needed to restore resalable condition. Return freight is normally prepaid by the purchaser. Charges and any applicable cross-border brokerage responsibility will be confirmed with the authorization. IKA states that returns due to its own error receive full credit. Any customer refund is confirmed through Blue Tiger after the return is accepted and the applicable credit is established. Unauthorized returns may be refused and may receive no credit.
Manufacturer warranty and service
IKA handles warranty registration, warranty assessment, technical support, repair and calibration directly. Blue Tiger Scientific does not administer or perform manufacturer warranty service. Keep your proof of purchase and serial number, and register the product with IKA within 90 days of purchase to meet its published registration requirements.
Warranty periods and free extensions depend on the exact product and IKA's applicable terms. No single warranty period or lifetime-warranty claim applies to all IKA products. IKA determines coverage and the applicable remedy, subject to its conditions and exclusions. For any physical return, including equipment requiring manufacturer service, contact Blue Tiger first so the required authorization and routing are confirmed; IKA handles the technical service itself.
Cleaning before a service shipment
Equipment sent to IKA for repair must be cleaned, safely decontaminated as applicable, and accompanied by IKA's completed and signed decontamination certificate. IKA states that it cannot process a repair without this document. Follow the specific authorization and packing instructions before dispatch.
