Purchasing Scilogex through Blue Tiger Scientific
Blue Tiger Scientific is an authorized Scilogex reseller. We are your point of contact for your order, purchase documents, return requests and coordination with the manufacturer. Scilogex provides and administers the applicable manufacturer warranty and factory service. Blue Tiger Scientific does not manufacture these products or provide an additional manufacturer warranty.
Orders, fulfillment and purchase terms
Your order is placed with Blue Tiger Scientific and is subject to the purchase terms presented by our store. Scilogex’s applicable product, return and warranty requirements govern manufacturer approval and service. Confirm the exact catalog number, electrical configuration, included items, optional accessories and any software license before ordering. Supplier-fulfilled availability and delivery estimates must be confirmed for your order; a storefront quantity is not proof of physical stock or immediate dispatch.
Returns must start with Blue Tiger Scientific
Contact info@bluetigerscientific.com or call 833-928-4437 before returning a Scilogex product purchased from us. Provide your Blue Tiger order number, catalog/model number, serial number where applicable and the reason for your request. We will coordinate the request with Scilogex and provide the authorized return number and shipping instructions if approved. Do not ship to Blue Tiger Scientific or Scilogex without our written instructions. Requesting a return does not by itself authorize shipment or guarantee credit.
Standard return eligibility
Scilogex’s published standard return policy requires eligible returns within 14 days of the purchase date. Contact Blue Tiger Scientific promptly so we can coordinate authorization and shipping within the applicable window. Standard returns must be new and unused, with original tags and labels. Keep the original packaging, proof of purchase and supplied items. Missing packaging or items, requests outside the standard window and other exceptions require Scilogex review; restocking charges may apply. Any extension beyond the standard window requires written Scilogex approval coordinated through Blue Tiger Scientific. An exception is not guaranteed.
Return shipping, safety and inspection
Follow the approved packing, tracking and insurance instructions. Scilogex’s standard policy makes the customer responsible for return shipping charges; any different handling for a defect or damage claim must be confirmed in writing. Manufacturer-required decontamination documentation must be completed, and contaminated equipment must not be returned without appropriate clearance and instructions. Insure the shipment at the required value. Return eligibility and the remedy are subject to Scilogex inspection and approval.
Defective or damaged equipment
Notify Blue Tiger Scientific promptly and provide a description, photographs where useful, and the product’s identifying details. Retain the packaging. We will coordinate the appropriate next steps with Scilogex. Do not make unauthorized repairs or send the instrument back before receiving instructions. A damage or defect report is separate from an ordinary change-of-mind return and does not automatically establish a refund entitlement.
Manufacturer warranty and service
Scilogex determines whether a claim is covered and authorizes the applicable repair, replacement or other remedy under its warranty. Confirm the written warranty duration and any lamp, consumable or model-specific exclusions for the exact product before purchase. General category-level warranty wording does not override a product-specific warranty. Misuse, improper installation, unauthorized repairs, physical or chemical abuse, and use contrary to the supplied instructions can affect coverage. Keep your invoice and contact Blue Tiger Scientific to coordinate a claim; manufacturer-approved technical support or service is performed by Scilogex or its authorized service provider.
Warranty registration
After delivery, complete Scilogex’s warranty registration as instructed by the manufacturer and retain your proof of purchase, model and serial number. Scilogex describes registration as activating coverage, supporting access to product assistance and enabling recall contact. Blue Tiger Scientific can help you obtain the registration instructions. Registration does not expand the applicable warranty or substitute for its conditions.
Refunds and account credits
Any approved refund, credit or exchange for a purchase through Blue Tiger Scientific will be coordinated through us following the applicable inspection and approval process. Scilogex publishes a return-processing estimate of 7–10 days after receipt; this is not a guaranteed Blue Tiger refund date. Additional payment-provider processing time may apply. We will confirm the outcome and any applicable authorized deductions rather than promising an automatic refund.
These statements summarize our reseller process and relevant manufacturer requirements. They do not replace the applicable written product warranty, your confirmed order terms or rights that cannot be limited under applicable law.
