Shipping, Return, and Warranty Policy

At Blue Tiger Scientific, we are proud to distribute authentic Hanna Instruments products. The following policies apply to all purchases made through our store.

Shipping Policy

• All orders are shipped via FedEx from Hanna Instruments' fulfillment center in Smithfield, Rhode Island.
• FedEx Ground is the standard method; expedited options (2-Day, Overnight) are available for an additional cost.
• Hanna Instruments only ships to residential or business addresses within the United States (no PO Boxes).
• Orders placed after business hours, weekends, or holidays will ship the next business day, pending product and carrier availability.
• Shipping timelines may vary depending on product availability, order size, and carrier logistics.
• Blue Tiger Scientific and Hanna Instruments are not responsible for carrier delays, weather-related disruptions, or other unforeseen delivery issues once the order has shipped.

Return Policy

• All return requests must be coordinated directly with Blue Tiger Scientific before a product is sent back.
• Products must have a Return Merchandise Authorization (RMA) number issued by Blue Tiger Scientific before being returned.
• Products must be returned in new or like-new condition, with the original packaging and proof of purchase (such as an invoice or packing slip).
  Customers are responsible for return shipping costs unless otherwise stated.
• Unauthorized returns (without an RMA) will be refused and returned at the customer's expense.
  Returns are subject to inspection and approval. Products not in acceptable condition may be denied credit.
• Some products, such as custom-built, special order, and hazardous materials, may not be eligible for return.
  

Warranty Policy

• Hanna Instruments' products are covered by their Limited Warranty against defects in materials and workmanship under normal use.
• All warranty claims and services are handled directly by Hanna Instruments.
• Warranty periods vary by product. If unspecified, the standard warranty term is 18 months from the Hanna Instruments factory ship date.
• If you experience an issue believed to be covered under warranty, please contact Hanna Instruments for guidance on how to submit your warranty request to Hanna Instruments.
• Customers must follow Hanna Instruments' warranty submission process, including providing a claim number, product model and serial number, and a detailed description of the issue.
• Hanna Instruments will determine whether products are repaired, replaced, or otherwise serviced under warranty.
• Note: Warranty coverage does not apply to damage caused by misuse, accidents, unauthorized repairs, or improper storage and handling.
  

Important Notes

• Some Hanna Instruments products are custom-made or built to order. Shipping will occur once the product is ready.
• In the event of backorders, you may request partial shipments.
• Delays beyond our control (e.g., material shortages, import delays, or carrier issues) may occasionally occur.