Across International Terms of Service
Delivery
We will select the method of shipment of and carrier for the Products to your designated delivery location, or upon your request assist you in doing so. We may, in our sole discretion, without liability or penalty, make partial shipments of Product to you. Each shipment constitutes a separate sale, and you will pay for Products delivered, whether shipment is in whole or partial fulfillment of your order. All Prices are Ex-Works where risk of loss and cost of shipping and insurance passes to you upon placement of custody of Product with the carrier. We will use reasonable efforts to deliver all Products to you on or before the requested delivery date, but delivery times are quoted and accepted as an estimate only and not guaranteed.
Inspection and Damaged Shipments
You have 5 calendar days from our notice of deliver to inspect Products you receive under these Terms (the “Inspection Period”) to either accept or reject the Product. If your shipment is clearly damaged during transit, refuse the package and have the driver document any and all damage to the package. Although Across International cannot take responsibility for obviously damaged shipments that are accepted and signed for if you timely report damaged, rejected shipments to us, we will file a claim with the carrier and ship a replacement once the damage inspection and our verification is complete. You are also responsible to report any shortages or overage related to your order upon delivery and will be responsible to pay the invoiced price if you failed to do so.
If there has been damage to your shipment that is not evident on the outside of the packaging, please contact Across International within 5 calendar days of the arrival of your shipment for instructions. Please be prepared to provide photos of the inside and outside of the packaging and damaged items. To ensure prompt resolution, please keep the box, all packing materials, and the damaged items for inspection by the carrier.
International Shipments
Your shipment outside the United States may be subject to the customs fees, tariffs and import duties of the country to which you have your order shipped. These charges are always your responsibility. Across International may, but assume no obligation to, help you arrange for clearance through customs, but they reserve the right to charge your all costs of importing plus 15% if they assist arranging for importation.
Limited Product Warranty
Across International Products are warranted to be free from defects in materials or workmanship and to comply with their technical specifications for one year from the date of purchase (original invoice date) (“Warranty Period”). Within this period, they will, at their sole option, repair or replace any Product or components that fail in normal use. Such repair or replacement will be made at no charge to you for parts or shipping upon their verification of Product non-compliance or defect. Return of Product is subject to their Return Policy.
Note: This warranty does not cover failures due to abuse, misuse, abnormal stress, or environmental conditions or use contrary to our instructions, accident, unauthorized alteration, installation, handling or repairs or consumable products such as (but not limited to) grinding media, quartz and alumina tubes, crucibles, heating elements, and thermocouples and Product non-conformity or defect reported to us outside the Warranty Period.
Some items have additional warranty available for purchase. Please contact Across International at (888) 988-0899 or info@acrossinternational.com for more information.
EXCEPT FOR THE EXPRESS WARRANTIES DESCRIBED IN SECTION, WE AND ANYONE ACTING ON OUR BEHALF HAS MADE OR MAKES ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, CONCERNING THE PRODUCT(S) AND WE OTHERWISE SELL THE PRODUCT “AS IS.” WE EXPRESSLY EXCLUDES AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTY OF MERCHANTABILITY, THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND THE IMPLIED WARRANTY OF TITLE AND NON-INFRINGEMENT, WHETHER ARISING BY LAW, COURSE OF TRADE, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE. YOU ACKNOWLEDGE THAT YOU HAVE NOT RELIED ON ANY REPRESENTATION OR WARRANTY MADE BY US, OR ANY OTHER PERSON ACTING ON OUR BEHALF, EXCEPT AS SPECIFICALLY DESCRIBED IN THIS SECTION OF THESE TERMS.
Return Policy
Customers that have purchased from a distributor will need to process their return with their distributor. By placing an order for Across International products with Blue Tiger Scientific, either online or by phone, you indicate that you have read and agree to the following return policies. Returns must meet ALL the criteria that are set forth below. Blue Tiger Scientific and Across International cannot accept returns for customized items. We, in our sole and absolute discretion, shall be the sole determiner of whether a product is in fact non-conforming, defective or a customized item.
You have 30 calendar days from the date your shipment was delivered to get a valid return merchandise authorization (RMA) number and return Products to us. If the item is returned during this timeframe, Across International will exchange it or offer a refund based upon the original payment method. For products verified to be defective or non-conforming, Across International will supply a prepaid shipping label along with an RMA number.
Products should be returned unused and in the original condition they were received. This includes all accessories, manuals, manufacturer’s crate/boxes, packing materials, etc. Returns received that have been used or with missing components or modifications will be refused and returned to you at your cost and without credit approval. You will be responsible to ensure adequate packaging on all return shipments. If the shipment is damaged in transit to Across International, you will be responsible for the loss of any non-defective items.
For non-defective returned Products, a 15% restocking fee will apply, and you will be responsible for the cost of the initial shipment and return shipment and cost of any missing or damaged components or manuals. For products verified to be defective, Across International will be responsible for your return shipment and the shipment of replacement items.
For more information or to make a return, please e-mail support@acrossinternational.com or call (888) 988-0899.
